Conditions of Use

Copyright/Trademark Information

All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted. The name of ScentedSoapsAndCandles.com, or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

ScentedSoapsAndCandles.com reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Return policy and limited guarantee against defects

We have a no questions asked 14 day return policy.

If you are unhappy with your purchase for any reason, please contact us to initiate your return. We will provide you with a RMA number (Return Merchandise Authorization Number). Please package your item back into it’s original packaging with a note stating your name, address, phone number and RMA number.

Your account will be credited with the refund when we receive the returned merchandise. You will receive an email confirmation once your return has been processed.

Shipping charges are non-refundable. Customer is responsible for all return shipping fees.

Limitation of Liability

In no event shall ScentedSoapsAndCandles.com or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

PROCESSING TIME

Please note, credit card processing can take up to 3 business days (depending on the accuracy of the information given to us by the customer). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.

If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from our Distribution Warehouses. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the back ordered inventory in our warehouse.

TOTAL TIME FOR DELIVERY

Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 21 business days for all items.

SHIPPING AND HANDLING RATES

A fixed postage fee of £3.99 is payable on all orders within the UK

Our customer-friendly shipping schedule is calculated on the estimated cost of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. Should you have any questions or concerns regarding these charges, feel free to contact us.

Please note that order shipments returned to ScentedSoapsAndCandles.com due to incomplete/incorrect postal information or refused entry by customs may be subject to a 20% restocking fee.